Tenacity guides leaders in service companies in structuring and managing their organization in client retention and in improving margins.
Our specialism in ‘managed services’ has led to great things. In over 30 years, we had the opportunity to guide some of the world’s most high-ranking service companies to great and structural successes in this field. Our partners are located in the US and Europe, but our clients are situated in over 13 countries around the globe.
With pleasure we share our vision and experiences in a meeting or lecture. Or we help you renew one of your most important contracts. We’ll be glad to. We feel ourselves at home in several different roles, but what distinguishes us, is our ability to bring change in your organization. We enhance your ability to retain important clients and to improve their profitability. That is what we designed the Clients for Life® client retention process for. It is a fully elaborate method, ready to hand over to your organization. Until our best practice is your common practice, we function as change managers and your external department for client retention. We take responsibility for the results as retention managers and as executors until your organization is ready to take over.
