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(This book is in English. To get this book in Dutch click here.)

We always like to share our knowledge.
‘What your Clients won’t tell you… and your managers don’t know’ was first published in 1995. It outlines Tenacity’s step-by-step approach for keeping the clients your company has worked so hard to get.

This groundbreaking book has set a new standard for account management and sustaining proven effective client relationships. The book has served as a trusted guide for executives and managers responsible for over $23 billion in managed service contracts worldwide since 1995.

We have sold over 130.000 copies of this book worldwide. But you can get your copy for free. Take a giant step to profitable growth and become the leading company in your industry.

If you could use some help with the remaining steps… Just give us a call.

    Here is what our clients are saying about the book …

    “If you’re part of an organization that provides management services under contract, READ THIS BOOK!”
    – Bill Edmundson, Chief Executive Officer The Wood Company

    “This is the book you want if you’re interested in keeping the clients you’ve worked so hard to get.”
    – Daryl Evans, Deputy General Manager McCann Erickson Atlanta

    “This is more than a wake-up call regarding client retention – it’s a step-by-step action plan that keeps you in-sync with your clients.”
    – Bob Rasmussen, Senior Vice President Owen Healthcare Inc.