The Clients for Life® client retention process is a structured method for retention and profitability of key-accounts. It is specifically designed for the Managed Services Industry. Clients for Life contains all processes and instruments an organization needs in this area. It covers from strategic decision making to an operating model for managed service contracts.
In over 30 years we have been able to work close with many great companies with very different results in this field. We gathered the best practices from over the world or we developed them with our clients.
In the Clients for Life®client retention process, these practices are fully elaborated in processes and instruments, ready for implementation in your organization. With these best practice processes, you provide your organization with the ability to structurally achieve results in client retention and client profitability. This ability becomes an organizational competence, independent of the insights of individuals.
Of course, these processes do not work by themselves. But they guide your organization in working at client retention and client profitability. In an implementation period, you formalize the processes until they have become common practice in your organization. Tenacity will lead the implementation process and for your teams excellent training programs are available.
Implementing the Clients for Life® client retention process will lead to the following results:
